Privacy Policy

1. Introduction

Welcome to Feedez ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our feedback management platform.

By using Feedez, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when using our service:

• Account Information: Name, email address, password when you create an account
• Business Information: Company name, workspace details, branding preferences
• Feedback Content: Feedback submissions, comments, votes, and attachments
• Payment Information: Billing details processed securely through Stripe (we do not store complete credit card information)

2.2 Automatically Collected Information

• Usage Data: Pages visited, features used, time spent, interactions
• Device Information: IP address, browser type, operating system, device identifiers
• Cookies and Tracking: Session cookies for authentication and anonymous user sessions
• Analytics Data: Aggregated usage statistics to improve our service

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our feedback management platform
• Account Management: To manage your account, process payments, and provide customer support
• Communications: To send you service updates, notifications, and respond to inquiries
• Analytics: To analyze usage patterns and improve user experience
• Security: To detect, prevent, and address fraud, security issues, and technical problems
• Legal Compliance: To comply with legal obligations and enforce our Terms of Service

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: Third-party vendors who perform services on our behalf (e.g., Stripe for payments, Supabase for database hosting, Resend for email delivery)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect our rights and safety
• With Your Consent: When you explicitly authorize us to share information

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption of data in transit using SSL/TLS
• Secure password hashing using industry-standard algorithms
• HTTP-only cookies to prevent XSS attacks
• Regular security audits and updates
• Access controls and authentication mechanisms

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information
• Data Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal information
• Withdrawal of Consent: Withdraw consent for data processing

To exercise these rights, please contact us at privacy@feedez.com. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. For detailed information, please see our Cookie Policy.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When you delete your account, we will delete or anonymize your personal information within 90 days, except where retention is legally required.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

10. Children's Privacy

Feedez is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Continued use of our service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: